Reference

Privacy Policy For Your com138 Account

Our Privacy Policy explains how com138 handles the details you provide when opening an account, signing in from a mobile device, or checking DANA and QRIS wallet status.

Account dataWallet recordsCookie choicesRequest support

Browse Our Lobby Read FAQ

How Our Privacy Policy Applies In Indonesia

com138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy describes the account details we receive, why we use them, how we protect them and when we remove them. It covers information entered during account creation, phone verification, sign-in, wallet selection and support contact. Payment records may show a DANA, OVO, GoPay, QRIS,

1
virtual account or bank transfer reference so we can match a request to your account and investigate a status question. We do not treat a wallet name as permission to use unrelated personal details. Device signals may help us recognise an active session, prevent repeated access
2
challenges and keep your account path consistent between mobile and desktop. Our services and any eligibility decision depend on local law. We may adjust handling when a legal request, security concern or payment investigation requires it. Read the sections below, then contact us through the account
3
help route if you need a copy, correction or explanation of a record.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP REQUESTS

Where To Ask About Privacy Policy

A clear support path matters when your account record or wallet reference needs attention.

DATA PRACTICES

What We Do With Account Details

We keep this policy practical: you should know what is collected at each account step and who can help when a record looks wrong.

Account creation

When you open an account, we collect the details needed to create and maintain your profile. Phone verification may be required before account access. We use those details to match your sign-in, support requests and account changes.

Device and session signals

A mobile or desktop session may provide device and connection signals that help us recognise repeated access and investigate unusual sign-ins. These signals support account security; they do not give us access to unrelated files, contacts or applications.

Cookies on your visit

Cookies can remember a session choice and help pages load with the account state you selected. You can manage cookie settings in your browser. Turning some cookies off may require you to repeat a sign-in step or preference choice.

Wallet and payment records

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference can be retained to match payment status, answer a receipt question and detect a mismatch. We do not need your wallet password to record that reference.

Retention and deletion

We retain account and payment records only for the period needed for account operation, security checks, dispute handling or a legal requirement. You can ask what remains linked to your profile and request deletion where local law permits.

Changes to your details

If your phone, email or other profile detail changes, contact us through the account help route and identify the record needing correction. We may confirm ownership before editing it, so another person cannot redirect your account access.

Privacy Policy Questions For com138

These answers address the searches we hear most often about the com138 Privacy Policy. They cover account creation, payment references, mobile access, cookies, retention and requests for correction or deletion. If your situation is different, use the account help route with only the details needed to identify your profile.

It covers details collected during account creation, phone verification, sign-in, support contact and wallet status checks. It also explains cookies, device signals, retention, corrections and deletion requests. The handling described here applies to your com138 account where local law permits.

Phone verification helps us connect an account access request to the correct profile and reduce unauthorised changes. We may ask you to confirm ownership before editing a phone number, email address or other account detail linked to your com138 profile.

Yes. The Privacy Policy covers payment references shown when you use DANA, OVO, GoPay or QRIS, as well as virtual account and bank transfer records. We use those references to match status or receipt questions and do not need your wallet password.

No. We may receive limited device and session signals to support sign-in security and recognise unusual access. Those signals do not provide access to unrelated files, contacts or applications. Your browser and device settings also control some cookie behaviour.

Use the signed-in account help route and state whether you want a copy, explanation or correction. Include the registered phone or email so we can locate your profile. We may confirm ownership before responding, protecting the account from an outside request.

We keep records for the period needed to operate the account, investigate security or payment issues, handle disputes or meet a legal requirement. You can ask what remains linked to your profile and request deletion where local law permits.

Yes. From Jakarta or another Indonesian location, you can use the account help route to ask about collection, cookies, retention or wallet references. Mention the specific account step or payment reference involved, and avoid sending details unrelated to your request.

Privacy Policy For Your com138 Account

Where To Ask About Privacy Policy

What We Do With Account Details

Account creation

Device and session signals

Cookies on your visit

Wallet and payment records

Retention and deletion

Changes to your details

Privacy Policy Questions For com138

01 What does the com138 Privacy Policy cover?

02 Why does com138 need phone verification?

03 Does the Privacy Policy cover DANA, OVO, GoPay and QRIS?

04 Does com138 read everything on my mobile device?

05 How can I request a copy or correction of my data?

06 How long does com138 keep account and payment records?

07 Can I ask questions about this Privacy Policy from Jakarta?

Related Pages