Reference

com138 Legal Rules For Your Account

com138 Legal sets out how account access, payment records and personal data are handled before you enter the lobby.

Account access termsData handling detailsLocal-law eligibilityPolicy contact path
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com138 com138 Legal Rules For Your Account
CONTACT THE POLICY TEAM

Where Legal Questions Receive Attention

A clear contact route helps you resolve a policy question without guessing which department to use.

Account help path Use the support route connected to your account when you need clarification about Legal…
Wallet status query For DANA, OVO, GoPay or QRIS records, send the transaction reference and receipt rather…
Data request route Ask through account support if you want to correct account details, ask how stored…
DATA AND SECURITY

How com138 Handles Legal Duties

Legal protection depends on the small operational choices made around every account record. We separate access checks from payment references, limit account discussions to a verified contact route and keep policy requests…

Personal data

We use account details to identify your profile, complete phone verification and respond to policy requests. Payment references from DANA, OVO, GoPay or QRIS help us match a transaction, while we do not need your wallet password to investigate a status.

Cookies and sessions

Cookies and session records can help keep your account path working across the mobile browser and desktop browser. They may also preserve security settings, but they do not replace your password or phone verification when account access requires an additional check.

Account security

Keep your password and one-time codes private, and contact us if a device or phone number linked to the account changes unexpectedly. We may ask for account verification before discussing records, changing details or restoring access.

Retention purpose

We retain relevant account and transaction records for operational, security and policy purposes for the period required by applicable rules. A request about retention can be sent through support with the account identifier and the record you want clarified.

Correction requests

If your name, phone number or other account detail is inaccurate, tell us which field needs correction and why. We verify the request against the account before making a change, helping prevent an unrelated person from taking control.

Policy changes

When Legal wording changes, the updated page becomes the reference for future account activity where local law permits. Keep a copy of the version you read and contact support if a new clause is unclear before continuing.

Answers About com138 Legal Access

These Legal answers address the questions we hear before an account is opened or a policy request is sent. They explain the practical route for eligibility, account records, payment references, cookies and corrections without replacing the current Legal notice. Access depends on local law, so use the contact path when your location or account circumstances need a specific answer.

com138 Legal covers account eligibility, phone verification, personal-data handling, cookies, security checks, payment references, retention and policy requests. It also explains how to contact us when you need a correction or clarification. Access depends on local law, so the applicable conditions may vary by location.

Access depends on local law. We ask you to check whether the service is permitted in your location before opening an account. If the location check or account path is unclear, contact support with your region and avoid using another person’s details or payment wallet.

Phone verification helps connect account access to the person who created the profile and supports security checks when details change. We may ask for confirmation before discussing stored records or restoring access. Never send your password or one-time code through the contact route.

DANA and QRIS references can help us match a payment status to your account without requesting your wallet password. Keep the receipt, reference number and transaction date if you contact us. Those details support a focused check of the payment record under the Legal notice.

Yes. Send the field you believe is inaccurate through the account support path, together with the account identifier and a brief reason. We verify control of the account before applying a correction. Requests about stored data or retention can use the same route.

Cookies can preserve a browser session and selected security settings on mobile or desktop, but they do not replace your password or phone verification. You can review browser cookie controls on your device. Clearing them may require you to complete the account access checks again.

Use the account help path and identify the clause, page section or account event you are asking about. Add your linked phone or email and avoid private credentials. We can then explain the wording, identify the relevant record and tell you whether local-law conditions apply.

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